FREQUENTLY ASKED QUESTIONS

Can I request refund?


Refunds will be carried out as follows:

The refund paid by credit card, must be deposited to the same credit card number with which the customer paid. The term to make the deposit is 1 to 3 business days.

The refund that has been paid by debit card will be deposited to the same card number with which the customer paid. The term to make the deposit is 1 to 3 business days.

The refund that has been paid in cash at a convenience store will be deposited into an account and the person's name must be included in the claim once authorized to proceed.

The reimbursement will be made once the product is in the Casa Ahued facilities and the corresponding verification of the product has been carried out, then there will be 3 business days to refund the purchase.