FREQUENTLY ASKED QUESTIONS

Shipping

What delivery options do I have for my order?

Orders from our online store are made in collaboration with the FedEx parcel service. You have the options of economic shipping (which takes 2 to 5 business days) or next day shipping (1 to 2 business days).

If you live in the city of Xalapa, Veracruz, you can pick up your order at our Pradera or Clavijero # 40 branches the next day.


  What are the shipping costs?

Shipping costs may vary according to distances and depend on FedEx parcel service. In the case of delivery in store, the cost is free.


How can I know the status of my order?

Once your order is delivered to FedEx, you will receive a link in your email with the tracking of the parcel service.


How can I cancel my order?

To cancel your order, please send us an e mail at next direction [email protected]