In order to provide you with a better service, CASA AHUED S.A. DE C.V., will be subject to the following indications, recommendations and guidelines for customer service through the WhatsApp for Business platform, considering the following:
• The official service numbers by this means are:

SUCURSAL PRADERA – BUSINESS HOURS:
       MONDAY TO SUNDAY FROM 09:00 AM – 20:30 PM HRS.
       • 228 860 8572
       • 228 231 1383

SUCURSAL PEROTE – BUSINESS HOURS:
      MONDAY TO SUNDAY FROM 09:00 AM – 20:30 PM HRS.
       • 228 365 3462

SUCURSAL CLAVIJERO 40 – BUSINESS HOURS:
MONDAY TO SUNDAY FROM 09:00 AM – 20:30 PM HRS.
      • 228 358 2254
      • 228 232 2862

SUCURSAL REVOLUCIÓN 149 – BUSINESS HOURS:
MONDAY TO SUNDAY FROM 09:00 AM – 20:30 PM HRS.
      • 228 110 8869

ONLINE STORE-BUSINESS HOURS:
   MONDAY TO FRIDAY FROM 09:00 AM – 07:00 PM HRS
          SATURDAYS FROM 09:00 AM – 05:00 PM HRS
     • 228 112 2181

• The numbers mentioned above are only assigned to provide advice, queries, search for products, purchase processes and shipments.
• In the event that the CLIENT states that he had communication with a contact number other than those already mentioned, CASA AHUED S.A. DE C.V., will not have any responsibility.
• Said devices with the numbers mentioned above are the property of CASA AHUED S.A. DE C.V.
• Each CUSTOMER who writes to us will have a response through the WhatsApp for Business platform.
• The CLIENT must consider that by using this international platform service they will be expressly accepting the conditions of use and privacy of WhatsApp for Business, etc.
• The consumption of your data for sending messages depends on the telephone service company to which each CUSTOMER is subject.
• The CLIENT and CASA AHUED S.A. DE C.V., may not use or accept the use of emojis, stickers or images that are offensive and/or discriminatory.
• Communication between both parties must be cordial and respectful.
• The answers provided by CASA AHUED S.A. DE C.V., to the doubts of the CUSTOMERS, will be written at the moment to provide a logical and consistent response to any request.
• The CLIENT is prohibited from committing any act that CASA AHUED S.A. DE C.V., considers inappropriate, disrespectful, discriminatory, illegal, or that is prohibited by any applicable law, considering the following:
• Acts that may have reference to the violation of privacy and confidentiality.
• Use of this medium to defame CASA AHUED S.A. DE C.V., staff, workers or any other person.
• It is not allowed to send files that contain viruses that may cause damage to the CASA AHUED S.A. device. DE C.V., It is forbidden to send or transmit to this medium any unauthorized material that causes annoyance, damage, violates systems or security networks.
• CASA AHUED S.A. DE C.V., cannot request through this means, sensitive personal information, such as race, ethnicity, preferences of any kind, information about your income, access accounts, or passwords. In case you decide by your own consent to share this type of information, CASA AHUED S.A. DE C.V., will not be held responsible for the data provided. On the other hand, if it is necessary to collect sensitive personal information, CASA AHUED S.A. DE CV, will request the pertinent information as long as there is conformity, authorization and mutual agreement, if so, the CLIENT must provide what is requested to the telephone number, or email, said information provided will be stored and protected in accordance with the guidelines, policies of data protection security that governs and bases the company.
• In the event that CASA AHUED S.A. DE C.V., detect irregularities in the information provided by the CLIENT, such as:
• That the development of the communication by the CLIENT is rude, obscene, offensive or threatening.
• That the information provided by the CLIENT is false and does not prove that the data provided is true.
• That the CLIENT supplants the identity of another person (crime identity theft).
• Neither party may alter the information or conversations that take place between the CLIENT and CASA AHUED S.A. DE C.V.
• No license to use or right to use any trademark displayed in this media is granted.
• The data that the CLIENT provides or, where appropriate, the downloads that he or she makes on this platform will be his or her total responsibility and will be at his or her own risk.
• The CLIENT agrees not to reserve any action or right to exercise against CASA AHUED S.A. DE C.V., its employees, executives, representatives and suppliers for any dissatisfaction, damage or harm caused by the use of the WhatsApp for Business platform, releasing said company from any responsibility.

The parties agree that any controversy or claim that arises or develops by the use of this medium must be governed and substantiated by the laws in force in Mexico, submitting to the jurisdiction of the competent Courts of the City of Xalapa, See, renouncing from now the parties, to the jurisdiction that may correspond to them due to their present and/or future domiciles.