PREAMBLE

WELCOME! to the Online Store website, owned by CASA AHUED SA DE CV (hereinafter "Casa Ahued"), with tax address at: Av. Revolución #149, Colonia Centro, CP. 91000, Xalapa, Veracruz, with Federal Taxpayer Registry Code: CAH881122I74, is the owner of the website https://tiendaenlinea.casaahued.com/mx/ (hereinafter the “website”).

Before browsing, or using this website, we suggest that for minors who use this portal in a range of 12 to 17 years, they are warned and prevented from providing confidential or personal information, as well as not make purchases, without the prior authorization of their parents or guardians.

The content and services offered by our site are reserved and directed solely to an audience over 18 years of age. Therefore, it is the responsibility of the parents or guardians to supervise the conduct of minors who enter the site.

We recommend that you carefully read the Legal Notice. Indeed, by favoring us with your purchase it means that you have read, understood and fully accept the TERMS AND CONDITIONS, PRIVACY NOTICE AND ALL ITS GUIDELINES.

CONDITIONS OF USE OF THE PAGE

The prices that we offer in our branches sometimes vary from those offered in our Online Store purchase methods, due to different trading conditions, as well as market factors, distribution, promotions, contests, etc.

The objective of this website is to publicize: promotions, contests, raffles, services and products offered by Casa Ahued. Access to navigation and all the information posted on the Casa Ahued website presumes the user's acceptance of all the conditions of use cited in this notice. Otherwise, we ask you not to use the website.

In addition, Casa Ahued, without prior notice to the user, may make the changes to the information it requires, such as:

• Remove or add information on the site.
• Change the Legal Notice, which you can always access by entering the website, so we recommend that you consult it each time you access the site.

Casa Ahued can offer through the website: content, contests, raffles, services or products that may be subject to its own particular conditions that, depending on the case, replace, complete and/or modify these conditions and about which the user will be informed. user in each specific case. The website contains different contests and raffles in which Casa Ahued invites registered users to submit content generated by the users themselves, as the case may be , to which they must fully comply and accept the rules specified for each contest or promotion. , where it will be indicated:

• Duration.
• Awards.
• Winners.
• Legitimation to participate.
• Mechanics of the applicable contest or promotion.

To consult information on the rules applicable to each promotion or contest, access the website https://tiendaenlinea.casaahued.com/mx/ .

By participating in surveys, sweepstakes, contests or promotions on this site and/or requesting promotional information or product updates, the user accepts that Casa Ahued may use information about the user for marketing, product development and promotional purposes. or conforms to the terms of Casa Ahued's Privacy Policy. In addition, the user accepts that Casa Ahued may send emails in order to report news about products and/or services for other purposes that Casa Ahued deems appropriate.

Information about the user will in no way be disclosed. The user agrees and gives his express consent for Casa Ahued to use his personal data, in accordance with the applicable articles of the Law on Protection of Personal Data Held by Private Parties and the applicable articles of the Federal Law on Consumer Protection. In the event that the user misuses the website, Casa Ahued may deny this user access to the page, in the same way if they carry out any of the actions penalized in this notice.

ACCESS TO THE INFORMATION AND CONTENT OF THE PAGE

Access to the website is free, so the user can consult information, see the products offered and promotions. For its part, it is responsible for the use made of the website, committing to comply with the provisions of this Legal Notice.

MARKETED PRODUCTS

Casa Ahued products may be available at select retail locations of the company in the United Mexican States for this point of sale.

The prices that appear on the site are quoted in National Currency (MN) and include Value Added Tax (VAT), they are valid, exclusive and effective only in the United Mexican States for this point of sale.

The technical specifications of configuration, computer and screen could affect the accuracy of the colors of the products offered on this website.

Casa Ahued reserves the right to limit the quantity of products purchased and to reject or cancel any order that it considers may violate any of these terms, commercial practices, laws or policies.

GUARANTEE POLICIES

The product purchased by the user has a 30-DAY GUARANTEE AGAINST MANUFACTURING DEFECTS with Casa Ahued. That is, the 30 days will be counted from the date on which the product was purchased in the store or, failing that, for online purchases from the day on which the merchandise is delivered to the customer.

For more information about the guarantee of the items, contact us at the following email address: tiendaenlinea@casaahued.com

To make the guarantee valid, take into account the following information:

PURCHASE IN PHYSICAL BRANCH

• You must go to the store where you purchased the product with your purchase receipt and the product in its packaging.

PURCHASE ONLINE

• You can contact the number in the city of Xalapa: 800 2424 833 , or through the mail tiendaenlinea@casaahued.com during the following hours:

Monday to Friday from 09:00 am to 07:00 pm.
Saturday from 9:00 a.m. to 5:00 p.m.

• Casa Ahued does not grant the guarantee service when it is extemporaneous, that is, 30 days after making the purchase. Likewise, in the following situations:
  • - When the product has been used in conditions other than those recommended or specific to its nature or destination.
  • - It has suffered essential, irreparable and serious deterioration due to causes attributable to the consumer, such as damage caused by inappropriate use of the product, falls, alterations and failures due to environmental conditions and deterioration or wear due to normal use.
    
    
• To proceed with the payment in the Casa Ahued Online Store, it is necessary to make a minimum purchase of $200.00 (Two hundred pesos 00/100 MN), (Including VAT / Applies to all payment methods).
• Making purchases through Mercado Pago and Oxxo is safe. However, the process of releasing your order will be carried out in a period of up to 7 business days after having made the payment.
• For more information, you can contact us through the following means of attention:
  • - Telephone: 800 2424 833
  • - Email: tiendaenlinea@casaahued.com
    
    

REFUND POLICY

• Casa Ahued has a refund policy which determines that they will only be carried out considering the following:
  • The refund will be made once the product is in the facilities of CASA AHUED SA DE CV, and the corresponding verification of the product has been carried out, then there will be 3 business days to make the refund of the purchase.

SALE IN PHYSICAL BRANCH

In the case of merchandise purchased in the store, you have 30 days to exchange the products, you must go to the branch with the product and your purchase receipt.

ADVERTISING

Part of the website may contain advertising content or be sponsored. Advertisers and sponsors are solely responsible for ensuring that the material submitted for inclusion on the website complies with the laws that may be applicable in each case.

Casa Ahued will not be responsible for any error, inaccuracy or irregularity that may be contained in the advertising content or that of the sponsors.

In any case, to file any claim related to the advertising content inserted on this website, you can go to the following email address: tiendaenlinea@casaahued.com

LEGAL USE OF THE PAGE

You must use the content of the page only for a legal purpose, for this it is considered as content: The photographs, placed texts, images, graphics, icons, software, links, graphic designs, any audiovisual material, etc. In the same way, it is prohibited to reproduce, copy, distribute, the contents in whole or in part, the User may not delete, modify or alter the other identification data of the reservation of rights of Casa Ahued.

The user agrees not to publish data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material owned by this website and/or content in the name of Casa Ahued.

The User agrees not to post information that:

Is false or that causes error or confusion to whoever reads it.

That generates or constitutes false, misleading advertising, unfair competition, that incorporates viruses or elements that may damage a network, computer equipment or even that does not allow the optimal use of the website.

The user must respond to damages of any kind that Casa Ahued may suffer as a result of the breach of any of the obligations to which it is subject by virtue of these conditions or the applicable legislation in relation to the use of the site Web.

Casa Ahued will not assume any responsibility for the following cases:

• Due to the entry of users to the linked websites, which could cause errors, contain viruses, not function correctly, etc., as well as the use of the materials added to the website.
• Of any damage caused to the user by the malfunction of the search tools or any error derived from the development of the website.
• The information contained on the website must be considered by users as informative and guiding, both in relation to its purpose and its effects, which is why Casa Ahued does not guarantee the accuracy of the information contained on the website and therefore which will not assume any responsibility for the possible damages or inconveniences for the Users that could derive from any inaccuracy present in it.

INTELLECTUAL PROPERTY

CASA AHUED SA DE CV It declares the full ownership of the rights to the content, design and source code of the website, as well as the audiovisual material it contains such as: photographs, images, texts, logos, designs, brands, trade names and data that are included within the website.

All intellectual property rights are protected by current international legislation on Intellectual and Industrial Property, as well as by Mexican law.

Casa Ahued informs you that it does not grant any implicit license or authorization on intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the website.

Violations of the security system or network may give rise to civil or criminal liability, so Casa Ahued will investigate the occurrences that may be involved.