The new product that the User buys has a 30-DAY WARRANTY AGAINST MANUFACTURING DEFECTS with Casa Ahued. The 30 days will be counted from the day the merchandise is delivered to the customer.

To make the guarantee valid, you can contact the number in the city of Xalapa: 800 2424833, or through the mail [email protected] from Monday to Saturday from 9:00 am to 7:00 pm

Refunds will be carried out as follows:

The refund paid by credit card, must be deposited to the same credit card number with which the customer paid. The term to make the deposit is 1 to 3 business days.

The refund that has been paid by debit card will be deposited to the same card number with which the customer paid. The term to make the deposit is 1 to 3 business days.

The refund that has been paid in cash at a convenience store will be deposited into an account and the person's name must be included in the claim once authorized to proceed.

The reimbursement will be made once the product is in the Casa Ahued facilities and the corresponding verification of the product has been carried out, then there will be 3 business days to refund the purchase.

The exceptions for which Casa Ahued S.A. de C.V. accepts returns are as follows:

When the product has factory defects or if it is an appliance, it is damaged. The claim must be made within 5 business days of receipt of the merchandise.

When the product is damaged or incomplete upon receipt, due to mishandling of the parcel, with evidence of the same day of receipt or up to 3 business days after receipt. When the merchandise received by the client is different in product, code, model, and characteristics totally from those described in the order paid by the client.

In the mentioned cases, Casa Ahued S.A. de C.V. will bear the cost of the return. In case the client requests a second return of the same product, the cost must be absorbed by the client.

 The exceptions for which Casa Ahued S.A. de C.V accepts product changes are:

When the client wishes to exchange the product, for another from the same catalog in force online at the time of purchase, and the request is made 3 business days after receiving the product.

In the cases mentioned in the previous points, the cost of the return will be borne by the customer.

In all cases, the customer must initially cover the cost of the return. After receiving the merchandise, Casa Ahued S.A. de C.V will determine what percentage of refund corresponds, according to the type of claim and conditions of the merchandise received.